What we collect
We may collect the following information:
Contact details, including email address
demographic information such as postcode, preferences
other information relevant to customer surveys and / or offers
For the exhaustive list of cookies we collect, see the List of cookies we collect section.
What we do with the information we collect
We need this information to understand your needs and provide you with better service, including the following reasons:
Maintenance of internal records.
We may use the information to improve our products and services.
We may periodically send promotional emails regarding new products, special offers or other information that we think may be of interest to you using the email address you provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, telephone, fax or post. We may use the information to tailor the website to suit your interests.
We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.
We use traffic log cookies to identify the pages used. This helps us analyze data on web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is deleted from the system.
Overall, cookies help us provide you with a better website, by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or to any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and consult the privacy statement applicable to the website in question.
Control of your personal information
You can choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to complete a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to or sending us
We will only sell, distribute or rent your personal information to third parties if we have your permission or if we are required to do so by law. We may use your personal information to send you promotional information about third parties that we think you might find interesting if you tell us you want this to happen.
You can request details of the personal information we hold about you under data protection law. A small supplement will be payable. If you would like a copy of your information, please write to us at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information deemed incorrect.
List of cookies we collect
The table below lists the cookies we collect and the information they store.
Name of the COOKIE – Description of the COOKIE
BASKET – The association with your basket.
CATEGORY_INFO – Stores category information on the page, allowing pages to be displayed faster.
COMPARE – the items you have in the Compare Products list.
CURRENCY – Your preferred currency
CUSTOMER – An encrypted version of your Customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group to which you belong.
CUSTOMER_SEGMENT_IDS Stores customer segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You identify the session on the server.
GUEST VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product that you saw.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use the cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have requested the site.
POLL The ID of all polls you have recently voted on.
POLLN Information about the polls you have voted on.
RECENTLYCOMPARED The items you recently compared.
STF Information about products that you have emailed to friends.
STORE The store view or language you selected.
VIEWED_PRODUCT_IDS The products you recently viewed.
WISHLIST An encrypted list of products added to your wishlist.
WISHLIST_CNT The number of items in your wishlist.
We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date and CVV). This information is used for billing purposes and to fulfill customer orders. If we have trouble processing an order, these details are used to get in touch with the user.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. You can unsubscribe from our email info at any time by clicking the unsubscribe button at the bottom of our newsletter emails.
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