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A UNIQUE EXPERIENCE IN THE WORLD OF SWIMMING POOLS

Your direct pool store, wherever you are.

Step into Barracuda without leaving your home. Video chat with a real expert, show us your pool, and let us guide you to the right products — just as if you were in the store.

🟢 Advisors available live

Live experts available — Monday to Friday: 9 a.m. to 5 p.m. • Saturday and Sunday: 10 a.m. to 4 p.m. (Montreal time)

TRY OUR
INTERACTIVE
PLATFORM

NEVER MISS A SWIM BECAUSE OF A FORGOTTEN MAINTENANCE. AN ASSISTANT IN YOUR POCKET, WHO REMINDS YOU OF YOUR MAINTENANCE
AND ANALYSES, CALCULATES PARAMETERS, CALCULATES DOSES AND
EXPLAINS THE PROCEDURE. MANAGING A POOL HAS NEVER BEEN SO SIMPLE.

Shop live with a Barracuda advisor

Do you have a question about a product? Are you hesitating between several options? Speak directly with a member of our team, via video or simply by audio, without leaving our site.

It's fast, free and with no obligation to purchase.
How does it work? What happens when I make a call?

When you connect, only your microphone is activated at first. Your camera remains off until you choose to activate it.

A Barracuda advisor will quickly share their camera, introduce themselves, and explain how the experience works.

We can host you in French or English.

Does my camera turn on automatically?

No. Your camera will never be activated without your permission.

You can choose to keep your camera closed throughout the entire conversation and only use audio.

Is it normal to feel a bit embarrassed?

Absolutely.

We know that talking directly with an advisor from a website is a new way to shop. It's perfectly normal to be surprised or a little hesitant when you first connect.

Don't worry: our team is here to welcome you, put you at ease, and answer your questions, with no pressure.

You are among the first people to discover this new live shopping experience.

Should I appear on camera?

No. It’s entirely your choice.

You can:

  • speak by audio only;
  • turn on your camera;
  • turn off your camera at any time;
  • switch cameras on your phone;
  • use the rear camera to show us a product, part, piece of equipment, or specific situation.
Why would I want to share my camera?

Your camera can help us better understand your situation.

For example, you could show us:

  • a product you already own;
  • a part that needs replacing;
  • the place where a product will be installed;
  • a specific measurement, connection, or problem;
  • two items you want to compare.

You have full control over what you choose to show us.

Can Barracuda share its camera?

Yes.

Our advisor can share a video to introduce themselves, show you a product, compare different options, or visually explain how something works.

Can you add products to my cart?

During the conversation, our advisor may suggest products and add them directly to your cart.

This saves you from having to search for each item yourself during the call.

Is a product added to the cart automatically purchased?

No.

Adding a product to your cart does not confirm any order and does not obligate you to purchase it.

At the end of the call, you will be able to review your cart, modify quantities, remove certain products, or leave the site without making a purchase.

You always remain completely free to make your own decision.

Can Barracuda place the order for me?

No. You remain in control of your cart and your purchase.

Our role is to advise you, answer your questions, and make your shopping easier. You then decide which products you want to keep and buy.

Is the service free?

Yes. Speaking with a Barracuda advisor from our site is free and with no obligation to purchase.

Do I need to download an app?

No.

Everything takes place directly on our website. Your browser may simply ask for permission to use your microphone or camera.

Should I create an account?

No. You can ask for help without creating an account, unless otherwise specified for certain particular services.

Is the call recorded?

No, unless we clearly inform you and obtain your consent beforehand.

Your privacy is important to us.

What should I do if no one answers immediately?

It is possible that all of our advisors are already busy with other clients.

You may remain on hold until a member of our team is available. We recommend keeping this page open.

What to do if the connection drops?

You can simply go back to the page and resubmit a call request.

Also ensure that your Internet connection is stable and that your browser has permission to use your microphone.

Does this work on a phone?

The service can be used on a compatible phone, tablet, or computer. On a phone, you can also switch between the front and rear cameras.

What language can I speak in?

Our team can welcome you in French or English.

You can speak in the language you are most comfortable with.

Ready to try?

Click the button to speak with a Barracuda advisor.

Your microphone will be used at the start of the conversation. Your camera will remain closed until you decide to activate it.

Ask us your questions. Show us what you need, if you wish. We will help you find the right products, then you can quietly decide what you want to buy.

Try the new way to shop online.

Our customers' trust, season after season

See why so many families and homeowners choose us for their products, their projects and their maintenance.

A while ago, I asked Piscines et spas Barracuda to assess my pool. They recommended replacing the salt system as well as the liner, and they took care of it to my complete satisfaction, staying true to the planned budget and plan. Since then, they open and close my pool every year, always keeping to the scheduled dates. I don't hesitate to recommend Piscines et spas Barracuda for their very professional work.

Maria Desjardins (Hull)

For service, contact Barracuda. We have always received exceptional service whenever we call on their experience. For us, they have always been our trusted people for pool repairs and maintenance. Trust them — their expertise and honesty are their greatest assets.

Flo Coté and Pauline Trottier (Thurso)

We had our inground pool and heater installed in the summer of 2013 by the Piscines Barracuda team. Our experience was nothing short of extraordinary thanks to their experienced crew, their professionalism and, above all, their high-quality customer service. Our main contact was Mathieu, and he was always highly available to answer our many questions during and after the installation. Since that day, the Barracuda team has been our exclusive choice for opening and closing our pool, and we are fully satisfied with the results. Even with the installation long completed, Mathieu is always available to answer our questions about our pool opening or closing. I recommend the Barracuda team without hesitation for all your pool and spa projects!

Carla Paredes-Gatineau (Aylmer)

I have used Piscines Barracuda's services several times over the past 3-4 years. After trying other product and service providers, Mathieu and his team impressed me with their competence, reliability and courtesy. To enjoy a worry-free pool all summer long, I never hesitate to recommend Piscines Barracuda for a job well done and quality service from honest people.

Mathieu Farley (Chelsea)

Buying an inground pool also means making an informed choice of contractor. Before making my decision, I compared several contractors in the region. Since I had already had my first inground pool installed some 15 years ago, I had had the chance to deal with several of them. I finally settled on Piscines et spas Barracuda and its owner Mathieu Aubertin. What a great decision. Being able to deal directly with the owner makes everything much easier. But even more importantly, being able to deal with someone who is always available to answer questions and always finds solutions — that is priceless.

The competence of his team and the quality of his service exceeded my expectations, so without a doubt I would do business with them again.

Long live Piscines et spas Barracuda and its team.

Eric Trepanier (Aylmer)

I had my inground pool installed in September 2009. Mathieu Aubertin took charge of the project and, with a master's touch (in his early twenties at the time), he carried out the installation of our little family vacation spot.
From the very beginning, Mathieu's team showed a great sense of customer service, a testament to his strong leadership. I truly appreciated the professionalism with which Mathieu and his team saw our project through. They answered my questions, discussed alternatives with me and completed everything on time. On several occasions they even exceeded my expectations, with small, much-appreciated touches and clear, sound explanations. I was very satisfied with the quality of the work performed.
The proof of my satisfaction with their work is that ever since, Piscines Barracuda has counted me among its regular customers. There is no better mark of quality for a company than customers coming back, year after year.
Thank you Mathieu — my family and I are grateful!

Christian Plouffe (Gatineau)

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